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We’ve had several clients contact us in a panic about these telemarketing calls from “Google”. I like to call them the “Google Fairies”. They magically found out that your “Google Listing” has been corrupted, or they claim that they are “Google Data Aggregators” and your business will suffer if you don’t do what they say. Then they make your money disappear.
1 – You cannot lose your Google Listings or you Google Business Page unless you have given someone the PIN number from the postcard that Google mails you to verify you are the business owner. (BTW – Do Not Ever give anyone your PIN number for your Google My Business page.)
2 – If you’re not sure if it’s Google calling, ask them for their email address. All Google employees have an email address that ends in “@google.com”. Not “gmail.com”.
3 – “We’re a Google Data Aggregator” means that they enter data into Google. So do you – every time you search for something. This is a total twist on words.
4 – “Google provided us with your information” – this means that they Googled you. The corporate office at Google did not ask this company to call you. Trust me.
5 – If they give you their company name, Google the name of the company plus the word “reviews”. Try to find their BBB page or their Yelp page. Every time I’ve done this, I see an “F” rating or a 1 out of 5 star rating.
6 – If you don’t get their company name, Google the phone number from your caller ID. Chances are you’ll see a list of websites that report scam phone numbers.
7 – If they tell you you’re not on Page One of Google, ask them for a list of the specific keyword phrases for which you do not appear. I bet they can’t tell you.
Next time you get a call from a Google Fairy, get a live person on the line and talk to them for as long as you can without giving any information or agreeing to anything. Have fun with it. Then after 2-3 minutes, ask for a supervisor and waste a little of their time. Then ask him / her to remove you from their calling list or next time they call, you’ll waste 20 minutes of their time. Call center supervisors are often graded on their call stats, like “close rate” and “minutes of talk time per sale”. They will be motivated to remove you from their call list.
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(BTW - All new Google Ads accounts get $500 in free clicks. Ask us about it.)
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