Employment Opportunities at THIRDMARBLE

Outside Sales Consultant (Uncapped Commissions)

We are seeking a dynamic and motivated individual to join our sales team as an Outside Sales Consultant. The ideal candidate will be a self-starter with a passion for sales and a drive to succeed. As an Outside Sales Consultant, you will play a crucial role in generating leads, cultivating relationships with potential clients, and closing sales. This position offers an excellent opportunity for professional growth and development within our company.

Responsibilities:

• Conduct market research to identify potential leads and target clients.
• Initiate contact with prospects through cold calling, door knocking, email campaigns, and networking events.
• Develop and maintain a strong understanding of the company's products and services to effectively communicate their value proposition to potential clients.
• Collaborate with the sales team to create and implement effective sales strategies and campaigns.
• Build and maintain strong relationships with clients by providing exceptional customer service and addressing their needs and concerns in a timely and professional manner.
• Utilize CRM software to build a pipeline, track and manage leads, and monitor sales activities.
• Hosting free seminars and presentations to generate more leads for your pipeline.
• Achieve and exceed monthly and quarterly sales goals as set by the sales manager.
• Continuously strive to expand your knowledge of industry trends, competitors, and market conditions to effectively position our products and services in the local market.
  

Qualifications:

• Bachelor's degree in business, marketing, or a related field is preferred but not required.
• Excellent communication and interpersonal skills with the ability to build rapport with prospects, clients, and team members.
• Strong negotiation and closing skills with a persuasive, results-oriented, helpful approach.
• Ability to thrive in a fast-paced, target-driven sales environment.
• Proficiency in using CRM software and Google applications is a plus, but not required.
• A strong work ethic, self-motivation, and a willingness to learn and adapt to new challenges.
• Previous sales or customer service experience is a plus, but not required.
• A positive attitude and a passion for building a successful career in sales is mandatory.

What We Offer:

• Competitive compensation package with uncapped commissions, plus a base salary, and a monthly stipend.
• Comprehensive training.
• Flexible work schedule - 40 hours per week.
• Career development and advancement within our organization based on performance and potential.
• A vibrant, collaborative, and supportive work culture that values innovation and teamwork.
• A chance to meet and work with business owners and industry professionals.

If you are enthusiastic about starting a career in sales and possess the drive to succeed, we encourage you to apply and join our team. Don't miss out on this chance to unleash your potential and grow with us!

Job Type:  Full-time

Flexible work schedule - 40 hours per week

All training provided.

Customer Onboarding Specialist

Job Description

The Customer Onboarding Specialist oversees all new client onboarding activities ensuring seamless customer interaction between Sales and Account Management. These activities include, but are not limited to, welcoming new accounts via email, confirming services, and collecting additional information as needed to set up new Google Ads and SEO accounts. This position demonstrates a helpful and accommodating attitude at all times, providing comprehensive support to the Owner as well as to Sales and Operations activities by ensuring all systems, processes and activities are carried out to create complete customer satisfaction. 

Roles and Responsibilities (the order in which they will be trained and implemented):

Product Knowledge

• General knowledge of all of Third Marble Marketing’s services, products, and operations in each division.
• Comprehensive knowledge of invoicing, new client set-up, etc. 
• Comprehensive knowledge of customer service methods and best practices representing Third Marble Marketing’s high standards and expectations.
• Comprehensive knowledge of Third Marble Marketing systems, processes, and platforms.

Operations – New Client Onboarding

• Reaches out to new clients to further introduce them to the Third Marble Marketing processes and experience.
• Sets up client information in the various systems required to provide appropriate and effective services, including but not limited to, Capsule, FreshBooks, Whirlwind, Raven, etc. 
• Performs other job duties as assigned and required.

Leadership – Developing Self and Others:

• Participates in Third Marble Marketing meetings, prepared in advance and demonstrated by having action items and any pertinent reports completed on time.
• Encourages and empowers team to set and reach higher goals in execution of tasks and in gaining industry-related knowledge.
• Models development by continuously learning and applying new information with regards to product information, bookkeeping, and pertinent computer programs that would benefit Third Marble Marketing operations. 

Desired Characteristics (traits and behavior needed to perform job tasks with excellence and reflecting the values of your company):

• Communication skills: ask clarifying questions, provide clear and concise instruction and information (both verbal and written), listen with an open-mind and with understanding.
• Helpful, proactive, and realistic attitude. Upbeat, caring, enthusiastic and supportive to customers and team members. 
• Strong interpersonal skills, with ability to work effectively within groups and teams.
• Impeccable attention to detail – utilizes self-check systems to ensure accuracy at all times.
• Ability to stay organized amongst many moving parts while working with multiple new accounts, different platforms, and different departments.
• Exhibits propensity for action – analyzes situation and takes action.
• Self-motivator: ability to set and maintain a productive and successful work pace, set and exceed work and personal goals, work in an autonomous work environment.
• Self-learner with demonstrated desire to participate in continuous learning/education (both formal and informal – ability to find answers through various mediums).
• Sense of responsibility to others and to self: ability to see and comprehend other’s point of view as well as demonstrate one’s own responsibility to situation at hand.
• Patience: ability to work under pressure, maintain positive approach in stressful situations.
• Quality management: looks for ways to improve and promote quality.
• Strong integrity and ethics: treats people with respect; keeps commitments; upholds organizational values.
• Conscientious: desiring to represent excellence in all aspects, such as attendance, promptness, quality of work, interpersonal relationships.
• Organizational support: follows policies and procedures while supporting organization’s goals and values.
• Understands business implications of decisions; displays orientation to profitability, aligns work with strategic goals.
• Adaptability: adapts to changes in the work environment and changes approach or method to best fit the situation.
• Self-care strategies: implement effective tools/behaviors/actions to re-energize during the workday and on days off to insure positive, productive, and efficient work. 
• Excellent team member: ability to contribute thoughts, ideas, and motivation to other team members, desire to contribute individual role responsibilities while working together to accomplish organizational goals, ability to trust others and be trustworthy.

Abilities, Skills, Knowledge and Talents Required (training, education, certifications, methods of task implementation):

• A minimum of 3 years’ experience in administrative procedures, statistical analysis and/or marketing activities.
• Ability to perform accurate data entry and create meaningful reports from financial and customer data. 
• Ability to explain technical situations (Google Ads and SEO) both in layman's terms and as a professional. 
• Ability to utilize Google Docs to create various type of documents and spreadsheets.
• Demonstrates basic computer skills (i.e., save information to Desktop, add a printer, etc.).
• Ability to effectively manipulate WordPress, Google analytics, Google AdWords.
• Mathematical Skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
• Strong writing and grammar skills. Ability to write meaningful, enticing ad copy with proper grammar and spelling. 
• Regular, punctual, and consistent attendance.

Physical Requirements:

• Ability to lift at least 25 lbs.
• Ability to sit for extended periods of time working on the computer and/or telephone.
• Work environment is hybrid: remote work with in-office meetings as necessary. 

Job Type: Full-time

Flexible work schedule – 40 hours per week

Some work from home, with regular in-office meetings

All training provided

Account Management Administrative Assistant

The Administration Assistant will support the Account Managers and Client Onboarding Specialists to help them stay organized, and complete tasks that allow them to focus on more advanced responsibilities.

These activities include, but are not limited to: 

• Communication and marketing skills to act as the contact point between internal team members and clients
• Client relationship management skills to maintain professional communication with customers and maintain a high level of customer satisfaction via phone and email
• Budgeting, bookkeeping and planning skills and knowledge of associated computer software
• Quality assurance skills to maintain company quality standards of product and services
• Time management and prioritization skills to ensure efficient functioning of office systems
• Partial remote work, generally M-F 9-5 with some flexibility. Starting position with all training provided.
• We often promote from within. This position may have that availability depending on performance.

Roles and Responsibilities Include (the order in which they will be trained and implemented):

Product Knowledge

• General knowledge of all of Third Marble Marketing’s services, products, and operations in each division.
• Comprehensive knowledge of invoicing, collections, new account setup, etc. 
• Comprehensive knowledge of customer service methods and best practices representing Third Marble Marketing’s high standards and expectations.
• Comprehensive knowledge of Third Marble Marketing systems, processes, and platforms.

Operations – Assisting Client Onboarding & Account Management

• Helping with client information setup in the various systems required to provide appropriate and effective services, including but not limited to Capsule, FreshBooks, Quickbase, Raven. 
• Assisting Account Managers with research.
• Performing other job duties as assigned and required.

Leadership – Developing Self and Others:

• Participates in Third Marble Marketing meetings, prepared in advance and demonstrated by having action items and any pertinent reports completed on time.
• Encourages and empowers the team to set and reach higher goals in execution of tasks and in gaining industry-related knowledge.
• Models development by continuously learning and applying new information with regards to product information, bookkeeping, and pertinent computer programs that would benefit Third Marble Marketing operations.
  

Skills and Abilities:

• Ability to perform accurate data entry and create meaningful reports from financial and customer data. 
• Ability to utilize Google Docs to create various types of documents and spreadsheets.
• Basic computer skills (e.g., save information to Desktop, add a printer, etc.).
• Ability to effectively manipulate WordPress, Google Analytics, Google Ads.
• Mathematical Skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
• Strong writing and grammar skills. Ability to write meaningful, enticing ad copy with proper grammar and spelling. 
• Regular, punctual, and consistent attendance.

Physical Requirements:

• Ability to work for extended periods at a computer and/or telephone.
• Work environment is hybrid: remote work with in-office meetings as necessary. 

This could be an ideal position for a stay-at-home parent looking to re-enter the workforce.

Job Type: Full-time

Flexible work schedule – 40 hours per week

Some work from home, with regular in-office meetings

All training provided

Google Ads Coordinator / Assistant

Third Marble Marketing, a trusted Google Ads Certified Partner in the greater Richmond area, is looking for a hard-working, dedicated and quality-driven Google Ads Coordinator to help put our customers on page one of Google. We believe that by making digital marketing strategies accessible, affordable and easy to understand, we can help local business owners grow their business.

The Google Ads Coordinator is responsible for ensuring optimum performance of Google Ads campaigns, including interaction between Sales and Account Management.  Exceptional customer satisfaction is important at Third Marble Marketing therefore a proven track record for professionalism and attention to detail is a necessity.

Roles and Responsibilities Include:

• Create Google Ads campaigns to help our clients grow their business, including keyword research, ad writing and selecting campaign settings
• Support Operations team by on-boarding new clients in a timely manner
• Optimize Google Ads accounts by adjusting ad content, keyword bidding and other settings
• Plan, schedule and track Google Ads campaign optimization activity
• Maintain accurate information on progress and analysis of improvements to the Google Ads campaigns
• Support Account Management through client reporting, Google Ads campaign changes and providing helpful tips for our clients
• Support other activities, departments and processes as needed

Skills and Abilities:

• Minimum 2 years’ experience in administrative procedures, statistical analysis and/or marketing activities
• Ability to utilize Google Docs to create various types of documents and spreadsheets
• Computer savvy: ability to easily navigate through a variety of programs
• Basic mathematical skills for analyzing data, some statistics knowledge is helpful
• Strong writing and grammar skills: ability to write meaningful, enticing ad copy with proper grammar and spelling
• Excellent customer skills: ability to communicate with team members and clients in a clear and professional manner
• Exceptional typing /keyboard skills
• Effective task switching abilities

This could be an ideal position for a stay-at-home parent looking to re-enter the workforce.

Job Type: Part-time, with potential for future full-time employment

Flexible work schedule – 20 hours per week

Some work from home, with regular in-office meetings

All training provided

Search Engine Optimization Coordinator

The SEO Coordinator is responsible for helping our SEO clients get to the top of page one of Google. By creating business listings on hundreds of websites and managing our client's content on Google My Business, you'll be helping small businesses get more leads and phone calls so they can grow their business. 

Responsibilities include:

• Managing the content of hundreds of business listing websites for each client
• Responding to online reviews for clients
• Posting to Google My Business for clients
• Optimizing Google My Business for clients for top tier keywords
• Occasional Photoshop work
• Finding new content ideas for clients
• Work seamlessly with a wide range of different departments

Required Skills:

• Excellent organizational skills
• Must be very punctual, and detail-oriented
• Desire to help clients
• Excellent writing skills
• Ability to work well with teams

Desirable Skills (not required):

• 3+ Years of experience in copy writing, data entry and/or social media content development
• Excel / Google Sheets experience
• Knowledge of SEO techniques

Location: Richmond, VA.  Relocation not available.

Must provide own transportation

Mostly work from home, with weekly office meetings

Training provided

Account Manager

The Account Manager is responsible for maintaining communication with our clients and ensuring that we continue to get the best possible results from our services.  The Account Manager's responsibilities include:

• Communicating with Clients
• Reviewing reports
• Interpreting clients needs and communicating those needs to the team
• Maintaining and building client relationships
• Present & discuss digital strategy
• Work seamlessly with a wide range of different departments

This is an ideal position for anyone with customer service skills that wants to transition into a marketing field.  This would include people with experience as waiter/ waitress, teachers / tutors, customer service in call centers or other client support, sales people, etc..

Required Skills:

• 3 or more years in a position involving direct communications with customers / clients
• Excellent customer service and relationship building skills
• Must be very organized, punctual, and detail-oriented
• Excellent communication - both phone and email writing skills
• Fast learner & interested in new technologies
• The ability to remain cool under pressure

Desirable Skills:

• Knowledgeable in digital marketing including social media, SEO, SEM, and Analytics
• Digital advertising or marketing experience, or experience working at a digital marketing agency
• 3+ Years of experience in an office environment

Full-time only

Location: Richmond, VA.  Relocation not available.

Must provide own transportation

Some work from home, with frequent in-office meetings

Training provided

Mostly 9:00 to 5:00 with some flexibility

Pay Range: $15.00+ / hour - depends on experience

Website Designer

The Website Designer is responsible for quickly creating website pages for clients. The Website Designer's responsibilities include:

• Communicating with Clients
• Designing Web Pages
• Occasional Photoshop work or logo design
• Training new clients on how to use and edit their new website
• Work seamlessly with a wide range of different departments

Required Skills:

• Excellent customer service and relationship building skills
• Must be very organized, punctual, and detail-oriented
• Desire to help clients
• Experience with a variety of website development platforms

Desirable Skills:

• 3+ Years of experience in website development
• HTML, PHP and Javascript
• Knowledge of SEO techniques

NOTE: Please list the 5 most current websites that you've built in the "Anything else..." question on the application.

Location: Richmond, VA.  Relocation not available.

Must provide own transportation