Online Review Management Services for Local Business

Looking for more and better reviews on your Google+, Yelp, Facebook and other websites? You should be. Online reviews of your business have a significant impact on your search results and the quality of your leads. One of the easiest ways to get more exposure for your local business on Google and other search engines is to show them you’re a great business with numerous, high-quality reviews. That helps build your credibility and your value to your prospects.

Don’t have time to ask all your customers for reviews? Not to worry. Third Marble offers the easiest way to manage your online reviews – our Review Management Service (RMS).

All you do is send us a file every month with your last month’s customer first name, last name and email address. We take care of the rest.

It Starts by Surveying Your Latest Customers

Your customer will receive an email from your business asking them to take a quick 2 question survey.

QUESTION 1: “Tell us about your experience.”

QUESTION 2: “On a scale of 1-10, how likely would you be to refer us to a friend or colleague?”

If your customer answers 9 or 10 to the second question, they will then be asked to review your business on your social media websites like Google+, Yelp, Facebook and other review websites.

If they answer 1-8, then they will be asked how you could have done a better job and thanked for their time. They will not be asked to leave reviews online.

The idea is to only ask those people that are willing to refer your business to leave online reviews.

Why Should I Worry About My Online Reviews?

REASON #1 – Local SEO is heavily influenced by online reviews from websites like Google+, Yelp, Facebook and others. Your competitors are using reviews as a marketing tool – to not only get more business by being listed on the search engines, but also to help people make decisions regarding which company to hire.

REASON #2 – When you look for a local business, you have probably compared companies online. If one business has one 3-star review that described a mediocre experience, and a second company has a 4.6 star review across 25 reviews – most of which talk about a great experience – which company would you call?

Building a great set of reviews takes time – so the sooner you get started, the better. If you wait too long, your competitors will get so far ahead of you that you may not be able to catch them.