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Google Ads Management and SEO for Small Business.

Affordable, Effective Google Ads Management and SEO for Growing Small Businesses in the USA

Resolving Issues with your Google Business Profile

Trying to resolve an issue with your GBP? Start here...

We know finding help for your free Google Business Profile (formerly Google My Business) can be difficult, so here's what you need to do if you need assistance:

Step 1 -

Check to make sure you are verified by Google below

Check Google Business Profiles Verification Status

If you're not verified, then complete the verification process. https://support.google.com/business/answer/7107242?hl=en%7D

Step 2 -

Create a support ticket for your issue

If you would like to call Google Business Profiles for support, you probably can't. Google deactivated its toll-free number in 2019. Here is the number that used to be active for support (you can try calling if you want, maybe you'll get lucky, and they reactivated it):

1-844-491-9665

The link below is currently the only known way to contact a human being at Google Business Profiles. Often, this is the best way to get a support ticket number. You may need that ticket number for anyone at the support forums to escalate your case to an actual Google employee, so start here to get a case number/ticket number:

Contact Google Business Profiles

Step 3 -

Get help from the Google Business Profile Help Community

Once you have a support ticket number, then you can go to the Google Business Profile Help Community (i.e. Google's support forum) for help, located here:

Google Business Profiles Help Community

TIP: The Product Experts are NOT Google employees but volunteers, so treat them with respect, or they'll ignore you. It also helps to respond immediately to any questions they ask.

Some of the Product Experts in the GBP Community have direct connections with folks on the Google Business Profile team and can escalate your case for you - but only if you answer all their questions thoroughly. See other people's posts for examples of how to effectively resolve your issue and ask for your case to be escalated by a Product Expert. Different Product Experts have different methods of assisting you. 

Need Additional Help? 

For Specific Issues

- For help with Verification issues, start by reading these recent posts in the GBP community for advice:


Help with GBP Verification

- If you've been suspended due to "quality issues" or other policy violations, please see these threads and read about how you can get help from the GBP community:

Help with Suspended Accounts

- If you are missing customer reviews, here are some others that have had the same issues. Learn how they resolved them:

Help With Missing GBP Reviews

- If you have a review that needs to be removed, you can request that removal here:

Request Removal of Review from your Google Business Profile

Common Issues with Google Business Profiles

  1. You don't have your address on your website, or the address on your website doesn't 100% match your GBP address. Put your address on every page of your website in the footer.
  2. You do not have a sign in front of your office, or that sign is not an image in your GBP images. Add images of your office space to your profile. Google wants to see images of "permanent" signage with your company name/logo - not a banner or piece of paper taped to the door.
  3. The address was owned by another company previously, and that old GBP was not deactivated. Find the old GBP on Google and flag it as no longer in business, or contact the previous owner and have them deactivate the account.
  4. You are violating Google Business Profiles's policies - read them carefully and correct anything that is remotely conflicted.
  5. You are trying to use an address at a PO Box, a mail center store like UPS or PostNet, or a shared office space as your business's address. You will need to get an actual address of a real office to fix this issue. There is no workaround.
  6. Your business name matches another business in your area. You may need to change the name of your business.
  7. Google can't find your address anywhere else on the internet. Try setting up business pages with your exact business name, address, and phone number on websites like Facebook, LinkedIn, Alignable, Yelp, and other business listing websites. It will provide additional "proof" that you are a real business to Google.
  8. If you have multiple locations, it can help to have a page on your website for each location. Each location's page needs the address and phone number for that location. Point each Google Business Profile page to the matching location page on your website.
  9. A reputable business will have images of its business in its Google Business Profile account. Grab your cell phone and start taking pictures of your office, signage, employees, trucks, etc. and post them to your Google Business Profile. Do not use stock images or anyone else's images.
  10. Check your website for bad user experience - slow page load times, malware, text too small on mobile, etc.


We hope this information will be helpful to you and your business!


Looking for more help with your Google Business Profile?

Please understand that Third Marble can only help our current SEO clients that have provided us access to their Google Business Profile. If you would like to schedule a 25 Minute GBP Help session with us for $100, you can do so below. We will try to help as much as possible, but you will often have to contact the Help Community mentioned above. 



Note: If you schedule this call with Third Marble, you do so with the understanding that we cannot guarantee that we will be able to help you, and the fee is non-refundable.

25 Minute GBP Help Session with Third Marble for $100
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